Customer Account Types

Your RockOn Membership works across all RockOn brands and locations.
One account gives you access to order history, pricing tiers, and loyalty benefits everywhere we operate.

Regular Customer

Overview:
A free account designed for homeowners and everyday buyers.

Requirements:

• Create a registered customer account with the following information

  • First Name
  • Last Name
  • Email
  • Phone
  • Address

  
  

Benefits:

• Online ordering

• Order history across all locations

• Saved carts and favorites

• Email receipts and delivery notifications

• Access to standard retail pricing

VIP Customer

Overview:
Our loyalty tier for engaged and repeat customers who actively support our community.

Requirements:

• Registered customer account

• Minimum purchase activity and/or loyalty threshold

• Submit at least ___ verified product reviews per year (honest feedback encouraged; rating may be positive or negative)

Benefits:

• Preferred pricing on select products

• Early access to seasonal inventory

• Exclusive promotions

• Priority customer support

• Occasional loyalty rewards

Note:
VIP status may be reviewed annually based on account activity and engagement.

Business Member

Overview:
Designed for contractors, landscapers, and trade professionals.

Requirements:

• Registered account

• Business name provided

• Basic business verification (if required)

Benefits:

• Business pricing tier

• Ability to request quotes

• Tax-exempt setup (where applicable)

• Project-based order notes

• Option to store payment methods on file

Business Pro

Overview:
Our highest tier for verified, high-volume trade professionals.

Requirements:

• Approved Business Member account

• Business verification (license, EIN, or supporting documentation)

• Established purchasing history or volume threshold

Benefits:

• Best available pricing tier

• Volume-based discounts

• Priority delivery scheduling (when available)

• Access to Pro-only products or bulk quantity discounts

• Dedicated account notes for job tracking

• Optional statement billing or approved payment terms

Note:
Business Pro status is subject to verification and ongoing account review.